I. Glossary of Terms
1. Studio Flores – means Flores Studio Kwiatów Viktoria Nadlonok, ul. Braniborska 62A, 53-680 Wrocław, NIP 8943230309, REGON 527888581,
2. Customer – means any natural person, legal person, or organizational unit without legal personality, which is legally authorized to enter into a Product Sales Agreement with Studio Flores. The Customer may be a consumer, entrepreneur, or organizational unit whose primary activity is not business activity. The Customer concludes the Agreement with Studio Flores.
3. Recipient – a natural person, legal person, or organizational unit without legal personality, to which the Product is to be delivered in accordance with the Buyer’s Order, other than the Buyer. 4. Product – means a movable item, in particular in the form of flowers, cut flowers,
floristic products, or decorative elements, including in particular candles,
vases, as well as fragrance diffusers and helium balloons, included in the
Studio Flores assortment, which is the subject of sale under the concluded
Sales Agreement.
5. Agreement – means a Product sales agreement concluded by the Customer with Studio Flores.
The Agreement may be concluded for both the Customer and the Recipient.
6. Order – means a specific order for the production and/or delivery
of a Product specified by the Customer, executed under the terms and conditions specified in
these Terms and Conditions, placed at a brick-and-mortar flower shop or online.
The Order specifies the detailed terms and conditions of the Agreement and may be fulfilled for the Customer or the Recipient. 7. Online – means an Order placed via social media (Instagram) or instant messaging (WhatsApp, Telegram).
8. Terms and Conditions – means these Terms and Conditions of Studio Flores, which define the general terms and conditions of the Sales Agreement.
9. External Supplier – means an entrepreneur unrelated to Studio Flores, with whom Studio Flores has entered into an appropriate agreement regarding the provision of transport or postal services for the purposes of fulfilling the Agreement.
10. Proof of Purchase – fiscal receipt, bill, VAT invoice, bank statement or confirmation of payment from a debit or credit card, data from an auction system, written confirmation of the conclusion of the Sales Agreement.
11. Material Defect – a defect that prevents or hinders the use of the item in accordance with its intended purpose. In the case of cut flowers, a significant defect is considered to be mechanical damage occurring before the Order is delivered to the Customer, significant discoloration, or other significant defects that reduce the functional or aesthetic value of the cut flowers to a degree that exceeds the natural characteristics of living plant material.
12. Minor defect – a defect other than a significant defect. In the case of cut flowers, minor imperfections resulting from the natural characteristics of the flowers are considered minor defects, including, but not limited to: 1. differences in the shape, size, or shade of petals and leaves, 2. individual damaged petals or leaves, provided this does not affect the overall quality of the bouquet, 3. natural aging processes of plants, which may result in minimal changes in appearance.
II. General Information
1. Flores Studio Kwiatów Viktoria Nadlonok, ul. Braniborska 62A, 53-680 Wrocław, NIP (Taxpayer’s Identification Number) 8943230309, REGON (National Business Registry Number) 527888581 sells Products, i.e., flowers, floral products, candles, fragrance diffusers, vases, helium balloons, and other gifts, online and in its stationary flower shop at ul. Braniborska 62A in Wrocław.
2. These Regulations define the rules for the provision of services, including online sales.
3. The offer of Studio Flores is addressed to both individuals, legal entities, and organizational units without legal personality, i.e., Customers.
4. The rights and obligations of Studio Flores, Clients, and Recipients are determined exclusively by the provisions of the Regulations and the generally applicable provisions of law in force in the territory of the Republic of Poland.
III. Orders
1. Customer orders may be placed in person, by phone, or online, for both the Customer and the Recipient.
2. Orders may include any Products offered by Studio Flores.
3. Orders with delivery are fulfilled by Studio Flores itself or through a third-party supplier.
4. Orders are fulfilled after payment is made or the requirements for the selected payment method are met.
5. Products presented on the website are indicative and represent examples of the style and general color scheme of floral arrangements offered by Studio Flores. In the case of floral arrangements, the final composition of bouquets and arrangements may change depending on seasonality, prices, and the availability of individual flowers and accessories. Studio Flores makes every effort to maintain the declared style, color scheme, and general character of the arrangements, but reserves the right to make appropriate modifications. If significant changes to the order are necessary (e.g. replacing the main flower species or changing the quantity of flowers), Studio Flores will contact the Client to obtain approval for the proposed modifications.
IV. Payment
1. The Customer is obligated to pay for the Product:
a) In cash or by debit/credit card if purchased in-store or
when collected in person upon receipt of the Product,
b) By online transfer to the account number provided by Studio Flores. Studio Flores will begin processing the Order immediately after the payment has been credited
to the aforementioned bank account,
c) via BLIK payment – after the payment has been credited.
V. Delivery
1. Orders subject to delivery are fulfilled by Studio Flores using its own resources or through an external supplier.
2. Delivery takes place within the administrative boundaries of the city of Wrocław.
3. Delivery outside the administrative boundaries of the city of Wrocław takes place only with prior acceptance of the delivery by Studio Flores.
4. Delivery costs are determined individually for each Order.
VI. Complaints
1. Under the Agreement, Studio Flores is obligated to transfer ownership of the purchased Product to the Customer and deliver the Product to the Customer or a Recipient designated by the Customer, free from physical and legal defects.
2. If the Product purchased by the Customer has a significant Defect, the Customer may submit a complaint specifying their request for the Product to be brought into conformity with the contract (through repair or replacement) or for a refund of all or part of the price paid (through price reduction or withdrawal from the contract). To facilitate the filing of a complaint, please visit Studio Flores’ registered office with the Proof of Purchase and the Product.
3. Products are subject to complaint if the significant Defect existed in the Products at the time of fulfillment of the Order. In the case of personal collection in the store or delivery, the Customer or Recipient has the right to submit comments regarding the conformity of the Order with the arrangements. If the Customer determines that the Order requires minor changes,
Studio Flores may suggest modifications or substitutes from the flowers available on a given day. After accepting the Order and leaving Studio Flores or
after receiving the delivery, complaints solely regarding the appearance, price, or composition
of the bouquet will not be accepted.
4. Studio Flores guarantees the freshness of cut flowers and bouquets containing
cut flowers for 3 days from the date of Order fulfillment, provided that their transport, storage, and care will be carried out
in accordance with the Studio Flores Guidelines, which constitute an annex to these
Terms and Conditions.
5. Complaints regarding cut flowers and bouquets containing cut flowers,
as Products subject to rapid deterioration and requiring special
transport, storage, and care, after 3 days from the date of Order fulfillment, are excluded due to the nature of the product. 6. Notwithstanding the above, if during the Complaint process it is determined that the Customer failed to follow the recommendations regarding the care and storage of flowers, which could have affected their condition, the complaint may not be accepted, even if it is submitted within 3 days of the Order. This applies in particular if the cut flowers or bouquet have been left without water for an extended period (>30 minutes), have been exposed to high or low temperatures (e.g., left in a car on a hot day), or have not been stored in conditions suitable for living plants. In such cases, the deterioration of the flowers is deemed to be due to improper use by the Customer.
7. Products custom-made according to the Customer’s preferences and guidelines are not subject to Complaints.
8. Complaints will be processed within 14 days of the date of proper submission of the complaint.
9. If the data or information provided in the complaint requires supplementation, Studio Flores will immediately request the Customer to supplement it as indicated.
Along with this notification, the Customer will be sent information on how to supplement the complaint.
10. Warranty complaints will be considered within 14 days from the date of delivery of the complaint statement containing the Customer’s requests to the Seller.
This deadline does not apply to complaints in connection with which the Customer withdraws from the contract. The Customer will be notified of the outcome of the complaint by the Seller via email or in writing, depending on the complainant’s choice.
If no response method is indicated, Studio Flores has the right to choose the method of responding to the complaint.
VII. Final Provisions
1. When fulfilling an Order, Studio Flores is liable for it up to the amount corresponding to the value of the Order paid.
2. In matters not regulated by these Regulations, the relevant provisions of the Civil Code shall apply.
3. Neither the provisions of these Regulations in their entirety nor any individual provisions of the Regulations limit the Customer’s rights under generally applicable law. In any case of conflict between the provisions of the Regulations and generally applicable law, the provisions of generally applicable law shall prevail.